Snap Air Condition & Plumbing Las Vegas Nv

Snap Air Condition & Plumbing Las Vegas Nv – Goettl Air Conditioning owner Ken Goodrich stands next to his company’s signature van outside the Las Vegas Review-Journal photo studio in Las Vegas, Tuesday, Feb. 28, 2017. (Elizabeth Brumley/Las Vegas Review-Journal) @EliPagePhoto

Ken Goodrich, owner of Goettl Air Conditioning, holds his company’s signature lamp in the Las Vegas Review-Journal photo studio, Tuesday, Feb. 28, 2017, in Las Vegas. (Elizabeth Brumley/Las Vegas Review-Journal) @EliPagePhoto

Snap Air Condition & Plumbing Las Vegas Nv

Snap Air Condition & Plumbing Las Vegas Nv

As a young child, native Las Vegan Ken Goodrich was often at his father’s side when he called for an air-conditioning job.

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Today, Goodrich owns and operates two Las Vegas-based companies: Gotel Air Conditioning and The Sunny Plumber. Goettl AC was founded in Phoenix in 1939 by brothers Gust and Sam Goettl. After acquiring the Arizona-based HVAC company in 2013, which has a second location in Tucson, Arizona, Goodrich expanded operations to Las Vegas in 2016.

Snap Air Condition & Plumbing Las Vegas Nv

When he bought Goettl AC, Goodrich also opened The Sunni Plumber in Phoenix and Tucson. He expanded The Sunny Plumber to Las Vegas in 2015 and to Corona, California the following year.

Goodrich recently acquired two other Las Vegas-based air conditioning businesses and plans to continue expanding its brands throughout the Southwest.

Snap Air Condition & Plumbing Las Vegas Nv

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Q: How many employees do you have in Las Vegas at this time? What is the total of all your company’s locations?

A: We currently have a staff of 56 in Las Vegas and are hiring 70 more daily to get (it) before the first 100 degree day. It warms my heart how Las Vegas has embraced our brand, beliefs and message, which has fueled our rapid growth here, especially since I was born and raised here in Las Vegas.

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Q: When did you buy Las Vegas Air and Paradise Air and how did that come about? What has been the biggest overall impact on your company since taking on these additional jobs?

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A: We completed the acquisition of Las Vegas Air and Paradise Air in November 2016. I’ve acquired many businesses in my career, but these were very different. This acquisition is not about adding to the customer base or driving a major competitor out of the market. It’s about bringing experienced talent into the Gotel brand.

Snap Air Condition & Plumbing Las Vegas Nv

Michael Gamst, Stephen Gamst and Clayton Johnson, former owners of Las Vegas Air and Paradise Air, who together have more than 90 years of HVAC experience, are seasoned operators. Their impact on Goettl was immediate, providing leadership and energy to a staff that was critical to the growth of our business and the way to turn customers into raving fans.

Q: What are your plans for the continued expansion of the company in the coming year? The next five years?

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A: Our goal is to become the market leader in every market we serve. In Phoenix and Tucson, Arizona, we accomplish that mission. In Las Vegas, the crew is laser-focused on leading the market in 2018. In California, our acquisitions team is busy identifying acquisition targets from San Diego to San Francisco. We also plan to be the market leader throughout California. After the western United States is covered, we’ll move east.

Q: Are you expanding the HVAC and plumbing parts of your business or focusing on one area? Are you planning to combine them into one company name?

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A: Our business model is both plumbing and HVAC service and modernization. We identified and implemented several synergies that make the model less cyclical due to weather conditions, compared to HVAC-only operation.

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We decided to brand the two trades separately because many customers suggested having their own plumbing company and their own HVAC company. They believe that no one can be an expert in either, and I agree.

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Q: What is your ultimate goal for Gotel Air Conditioning and The Sunni Plumber? Do you ever worry that your company will become too big?

A: Our ultimate goal is to take our brand, our unique culture and customer-centric processes across the country and become the gold standard for home service in the US.

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As for concerns about too much growth, our decentralized model puts local management at the forefront with our customers, as many of our smaller competitors are structured. For a customer in any market we serve, the relationship is transparent as they deal with a local team that makes quick decisions on their behalf. As we grow, our mantra becomes: “Be national, stay local.”

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Q: What do you believe is the most important thing to instill in your employees to ensure your company’s continued growth and success?

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A: First, an unwavering commitment to delighting the customer and doing whatever it takes to make that happen. Then, there is a high respect for the craft and our technicians are committed to “sharpening their saws,” which means continuing their education with the best in the industry.

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Last but not least, while in our customers’ homes, you will do things that protect the health and safety of our customers. replace their smoke detector batteries; Replace the screws on the last AC unit that was left; And check the duct system and seal any open surfaces that could draw dust and dirt into the home.

Snap Air Condition & Plumbing Las Vegas Nv

Q: The Goettl AC logo shows a boy holding a flashlight; Can you explain why you chose that image to represent your air conditioning business?

A: Our brand is about the experience, joy and life lessons a boy learns by holding a flashlight for his father. Many men have experienced holding a flashlight for their fathers and the positive impact it has had on their lives.

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I was a 10-year-old boy holding a flashlight for my father, Duncan Goodrich, who worked on an air conditioner for a customer. By officially holding the lamp for several years, I became a skilled HVAC technician, learned invaluable business lessons, and ultimately learned how to be the best at what I do and delight my customers. By the way, the boy in the logo is a digital recreation of my son Duncan at age 10. I’m pretty sure he looked like me at that age.

Q: Besides learning from your father, did you have any formal training in HVAC and plumbing? Do you think technical experience is necessary to run the business side of things and if so, why?

Snap Air Condition & Plumbing Las Vegas Nv

A: My formal trades education is from the “school of hard knocks” I believe I can have enough credits (from) to earn a Ph.D. I have taken many continuing education courses on trading over the years and read something about trading every night for over 25 years. But most of my management team had no experience or training in the craft. It’s just a different skill set – leading and managing people rather than knowing the business. I was fortunate enough to be trained in both worlds, earning a degree in business administration and finance right here at UNLV.

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Q: Do you want to support the education side of the air conditioning industry? How has being involved in that topic affected you personally?

Snap Air Condition & Plumbing Las Vegas Nv

A: I believe in giving back to an industry that has done so much for my family and me, and it has been a rewarding experience. I have made trade education one of my personal missions. Helping people become educated can have a big, lasting impact on their lives, their families, and their industries. Some of the areas I have supported include providing scholarships for young women and men to pursue an associate degree in HVAC and providing tools for post-9/11 veterans to prepare for their first HVAC job upon graduation.

Q: What are some other companies you’ve built and sold in your career? Why did you decide to break up?

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A: I have done Racey Air Conditioning, Long Refrigeration, Economy Air Conditioning, Gardner Refrigeration, Spud Henry Plumbing, Sunset Sheetmetal & Air Conditioning, ASSAP Services and yes Air Conditioning and Plumbing. I sold these businesses because they made me an offer I couldn’t refuse.

Q: What was your reaction when you learned last year that you were selected to receive the Contractor of the Year award from SNARSCA (Southern Nevada Air Conditioning and Refrigeration Contractors Association)?

Snap Air Condition & Plumbing Las Vegas Nv

A: It was a surprise and an honor to be recognized by my peers. To be honest, I tearfully thanked my industry colleagues for the respect and recognition I have brought to the industry over the past 30 years. Field testing Airspool’s flagship high SEER inverter compressor unit taught me a lot of dos and don’ts in DIY heat pump installations. Over the past few weeks, I’ve been chatting back and forth with Dave VanZanten, president and founder of a new company called Airspool that offers hybrid DC-AC heat pumps aimed at the DIY market. After he first introduced me to the Airspool MS12: 12,000 BTU Solar Powered Mini Split Hybrid Heat Pump, I told him I was hesitant to write about it.

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